In order to capture the ERO signature in CLO, users must have access to a login at the office level. The login must have the access level EFIN/Office or you will not be able to see this request in the profile menu.
Follow the instructions below to successfully capture the ERO signature in CLO:
1. Login to CLO at the Office level.
2. Click on the Profile Menu.
3. Click on Capture ERO Signature.
4. Capture the ERO signature (see Onscreen Capture vs Signature Pad Capture).