1040 - Login Refused, No User ID

This message appears if either of the following are true:

• The User ID entered is invalid.
• No license is active for the specified season.

🖐  Note: A user ID can be active for one year and not active for a prior year.

Follow the instructions below to successfully validate the user id:

Method 1 - Verify the USER ID and Password:

1. Login with Admin rights.
2. Click Setup > Office Setup.
3. In the User ID field, verify the entered value is correct.
4. Click OK to save the change.

Method 2 - Verify the license has been activated in the portal:

1. Log in to the CrossLink Web Portal.
2. Select the correct Tax Year.
3. Go to Support > Manage offices.
4. Activate the necessary licenses for that user id.